Let's get you unstuck.
Choose the fastest path below. If the problem persists, send us the store domain and a short description of what you expected to happen.
Email support Typical response within one business day.Request a magic link or reset your password from the sign-in page.
Open sign inRestart installation or connect a different Shopify store.
Connect a storeUnderstand accessed data, retention, redaction, and deletion requests.
Read privacy policyContact us about access, correction, export, or early deletion.
Contact the teamCommon questions
How does customer-health scoring work?
Altvary evaluates recency, frequency, monetary value, and engagement against customers within your own store. Scores refresh nightly and can be recomputed from Settings.
Why is Today empty?
Confirm Shopify is connected and at least one scoring run has completed. A healthy empty queue can also mean no customers currently meet an active strategy's conditions.
How do I remove store data?
Uninstalling stops Shopify access and begins the required deletion workflow. For an earlier request, email support with your Shopify store domain.
How is billing handled?
Billing status is visible inside Altvary. When paid billing is enabled, subscription approval and charges are handled through Shopify.